Shipping Policy
Orders placed on xyjtcardigan.com are processed and shipped according to standard processing times. Shipping methods and carriers are selected by Kuke Technology Limited based on the destination and package size. Delivery occurs within the timeframe provided by the carrier. Shipping costs are calculated at checkout and displayed before order confirmation. Kuke Technology Limited does not guarantee specific delivery dates. Customers receive a tracking number once the order ships. Kuke Technology Limited is not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer. Kuke Technology Limited ships to addresses within the regions listed at checkout. Customers are responsible for any customs duties or import taxes.
Returns Policy
Customers may request a refund for any reason within 14 days of receiving the order. This is a strict 14 days no-reason refund policy. To be eligible, items must be unused and in original packaging. All tags must be attached. Items must be free of odors, stains, and damage. The buyer completely bears all return shipping costs. Kuke Technology Limited does not provide prepaid return labels. Customers must contact Kuke Technology Limited before returning any item to obtain a return authorization. Returns sent without authorization are not accepted.
Refund Policy
Refunds are processed and arrive at least 14 days after the returned item is received by Kuke Technology Limited. The refund is issued to the original payment method. The refund amount covers the item price and any applicable taxes. Original shipping costs are not refunded. The buyer completely bears all return shipping costs. Refund arrival time is at least 14 days from the date the return is approved. This timeframe applies to all payment methods except as noted for PayPal.
PayPal Refunds
PayPal refunds take at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, Kuke Technology Limited complies with the longer timeframe. Customers using PayPal must allow up to 30 days for the refund to appear in their PayPal account. This extended period applies only where local law mandates it. For all other payment methods, the refund arrival time remains at least 14 days.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Customers must provide clear photographs of the damage or defect. Customers must also provide the order number and a description of the issue. Claims submitted after 7 days of receipt are not accepted. Kuke Technology Limited will evaluate the claim and may request additional information. If the claim is approved, Kuke Technology Limited will provide instructions for return or replacement. The buyer bears return shipping costs for damaged or defective items unless local law requires otherwise.
Return Process
Step 1: Contact Kuke Technology Limited via email at [email protected] or by phone at +852 6261 3988 within 14 days of receiving the order. Step 2: Request a return authorization. Provide the order number and reason for return. Step 3: Receive return authorization and return instructions from Kuke Technology Limited. Step 4: Pack the items securely in original packaging. Include all tags and accessories. Step 5: Ship the package to the return address provided. The recipient must be Kuke Technology Limited, the contact phone is +852 6261 3988, and the specific return address is FLAT/RM 1911, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG. Step 6: Provide the tracking number to Kuke Technology Limited. Step 7: Wait for Kuke Technology Limited to inspect the returned items. Step 8: Receive the refund at least 14 days after the return is approved.
Return Shipping Details
The recipient must be Kuke Technology Limited, the contact phone is +852 6261 3988, and the specific return address is FLAT/RM 1911, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG. The buyer completely bears all return shipping costs. Customers must use a trackable shipping method. Kuke Technology Limited is not responsible for returns lost in transit. Customers must retain the shipping receipt and tracking number.
Non-Returnable Items
Items that are used, damaged, or missing original packaging are not returnable. Items with removed tags are not returnable. Items returned after the 14-day return window are not returnable. Items returned without a return authorization are not returnable. Items that show signs of wear, washing, or alteration are not returnable. Kuke Technology Limited does not accept returns for items that are not in their original condition. This policy applies to all clothing products sold on xyjtcardigan.com.
Contact Information
For questions about shipping, returns, or refunds, contact Kuke Technology Limited. Email: [email protected]. Phone: +852 6261 3988. Address: FLAT/RM 1911, LEE GARDEN ONE, 33 HYSAN AVENUE, CAUSEWAY BAY, HONG KONG. Website: xyjtcardigan.com.